Shipping & Return
Shipping & Return
ALL SALES ARE FINAL
No returns, refunds, or exchanges.
We take great care in packing your orders using a meticulous three-step method, and the packing process is recorded to ensure that every item is received in perfect condition.
If the item you receive is DAMAGED by the carrier during the shipping process/transport, contact us immediately within 7 calendar days from the delivery date at support@2guysnail.com, including:
- Name on order
- Order number
- Shipping address
- Provide evidence (photos/videos, etc.) in the email.
Please note:
- Items without color and/or style options will be sent in random colors/styles.
- All returned items due to damages during transportation must be in the original, unopened package.
SHIPPING
All purchases will be shipped within 3 business days from the date of purchase.
After placing the order, you will receive an email confirmation and another email providing tracking information once the order is processed and shipped. Once the package ships out of our facility, please keep track of the package with the provided tracking number. Once the tracking information shows as “delivered” to the buyer’s provided shipping address, we are not liable for any missing packages. In any case where the package goes missing, please check any areas where the package may be hidden or if any neighbors may have it. If the package is still missing, the buyer must contact the local carrier to file a stolen package claim and/or file a police report.
We are not responsible for returned/lost packages if the wrong address was provided by the customer; no refund will be issued. Customers must pay shipping costs if you want us to re-send your items. Please remember to include the correct apartment number/suite number.
