Shipping & Return
Shipping & Return
ALL SALES ARE FINAL
No returns, refunds, or exchanges.
We take great care in packing your orders using a meticulous three-step method, and the packing process is recorded to ensure that every item is received in perfect condition.
If the item you receive is DAMAGED by the carrier during the shipping process/transport, contact us immediately within 7 calendar days from the delivery date at support@2guysnail.com, including:
- Name on order
- Order number
- Shipping address
- Provide evidence (photos/videos, etc.) in the email.
After an investigation, we will determine if you qualify for a replacement.
Please note:
- Items without color and/or style options will be sent in random colors/styles.
- All returned items due to damages during transportation must be in the original, unopened package.
In some special circumstances, we might approve cancellation:
- If the order is not yet packed and shipped, we might issue a refund within 5 business days to the original payment method. There will be a 10% processing fee deducted from the total amount paid by the customer. The refund will appear in the customer’s next month bank statement or up to 4 weeks after issuance.
- If the order was shipped, the customer must return the original, unopened package with items in their original condition to the sender. After we receive and examine the return package, we might issue a refund of the amount paid by the customer minus a 25% restocking fee within 5 business days to the original payment method. Shipping costs paid by the customer are not refundable. The refund will appear in the customer’s next month bank statement or up to 4 weeks after issuance.
SHIPPING
All purchases will be shipped within 3 business days from the date of purchase.
After placing the order, you will receive an email confirmation and another email providing tracking information once the order is processed and shipped. Once the package ships out of our facility, please keep track of the package with the provided tracking number. Once the tracking information shows as “delivered” to the buyer’s provided shipping address, we are not liable for any missing packages. In any case where the package goes missing, please check any areas where the package may be hidden or if any neighbors may have it. If the package is still missing, the buyer must contact the local carrier to file a stolen package claim and/or file a police report.
We are not responsible for returned/lost packages if the wrong address was provided by the customer; no refund will be issued. Customers must pay shipping costs if you want us to re-send your items. Please remember to include the correct apartment number/suite number.
No shipping address corrections are allowed after the order has been shipped.
We are not responsible for returned packages if there was no one to receive the package at delivery. Customers must pay shipping costs again to receive their package with the correct address provided.
If the shipping address is a business address, please track your package regularly with the provided tracking number. Your package might be in your mailbox/parcel locker. If there is no one to pick up the package, it will be sent back to the sender. Buyers must pay shipping costs again for us to re-send the package.
Shipping costs are not refundable.
INTERNATIONAL SHIPPING
For most international customers, shipping charges will be automatically calculated at checkout.
Any customs, taxes, or duties are the responsibility of the international customer. The package may be held at customs, and it is the customer’s responsibility to retrieve the package. We are not responsible for returned packages if the customer refuses to pay customs, taxes, or duties. No refund will be issued.
Shipping costs are not refundable.
